What You Need To Know...
Frequently Asked Questions regarding Residential
(GQ= General Question)
(IQ= Installation Question)
Should I notify the neighbors that the fence is being
(GQ) 2. If
the neighbors are sharing the cost of the fence, who
collects from them?
(GQ) 3. Is there
anything Hardy Fence can do to stop our dog from
digging beneath the fence line?
(IQ) 4. Will
Hardy Fence remove and reinstall items attached to my
fence such as lattice, pest systems, equipment boxes,
rain gauges, pots / plants, etc…
(IQ) 5. Does
the crew trim tree limbs or bushes in the way of the
Should I stay home during the Fence installation?
(IQ) 7. Does
Hardy Fence locate property pins and install the Fence
on the property line?
Should we be concerned with deeds and codes relating
to our fence or gate?
(IQ) 9. Does
Hardy Fence locate underground utilities?
What is the scheduling process?
Does the fence crew dig out all the old posts and
Will my new Fence come with a written warranty?
Should I consider pressure treated lumber for our wood
fence or gate?
(MQ) 14. Is
it normal to have different shades of color in cedar
What is the difference between Spruce and Western Red
Why should I enlist Hardy Fence to be our Contractor
(GQ) 1. Should I notify
the neighbors that the fence is being replaced?
Yes, your neighbors will need to make arrangements concerning their pets. They may also want to secure their backyard or remove items from their side of the Fence. Please note that items attached to the Fence may be unknowingly damaged or disposed of during removal.
(GQ) 2. If the neighbors
are sharing the cost of the fence, who collects from
You will be responsible for the full cost of the fence, and thus you will need to collect from your neighbors. The contract is between you and Hardy Fence for the total amount on the contract.
(GQ) 3. Is there anything
Hardy Fence can do to stop our dog from digging beneath
the fence line?
Yes; however it's not a good practice to install fence pickets in the dirt because this is an invitation for rot and insect infestation in some cases. You will notice most Fences are installed an inch or two above the ground. This is obviously a problem for those of us with pets. We recommend 2x6 treated kick-boards on any Fence installed without a concrete footer. A treated kick-board may be placed in direct contact with the soil without threat of rot or insect infestation, which helps deter digging by closing the gap between the fence and the ground. In some cases, you may want to seriously consider a concrete footer if you have a large, tenacious dog.
(IQ) 4. Will Hardy Fence remove and reinstall items attached to my fence?
Please remove your valuables from the Fence / building site. We may unknowingly damage or dispose of these items during fence removal. Hardy Fence is not responsible for damage to items attached to the Fence and will not reinstall items after the new Fence is installed.
(IQ) 5.Does the crew trim tree limbs or bushes in the way of the fence?
We ask you to handle this prior to the Fence installation. Although Hardy Fence crews are experts in custom Fence installation, our crews have limited knowledge of proper Trimming & Pruning practices. Excessive trimming performed by Hardy Fence will be subject to an additional charge. We would appreciate you cleaning up your shrubs as we do not want to damage your manicured yard.
(IQ) 6. Should I stay home
during the Fence installation?
Feel free to follow your normal routine during the installation of your new fence. Hardy Fence has personally selected crews that are extremely trustworthy. Please be aware that our crews must build your Fence according to their work order. Deviations from the original Fence Contract must be authorized by your Sales / Design Consultant.
(IQ) 7. Does Hardy Fence
locate property pins and install the Fence on the
No. We install your new Fence where the old Fence was originally located unless instructed by you to install the Fence in a different location. Hardy Fence accepts no liability for survey disputes between property owners. If you have concerns about the location of the property line or your fence, we recommend that you contract a local survey company to locate and clearly mark the pins and establish the location of the property lines.
(IQ) 8. Should we be
concerned with deeds and codes relating to our fence or
It is your responsibility to read your deed restrictions relating to your fence. HOA deeds and local building codes can restrict easements, Fence heights, stain color preferences, and even material types. Our experienced Sales / Design Consultants are familiar with most local codes and are happy to discuss concerns with you. However, most deeds within HOA associations vary greatly, and it is your responsibility to read and comply with your subdivision requirements.
(IQ) 9. Does Hardy Fence
locate underground utilities?
Hardy Fence will call Dig Tess concerning the excavation. Please visit their site for more information www.digtess.org
(IQ) 10. What is the
Your install will be placed on our schedule in a chronological order. Your Sales / Design Consultants will schedule to accommodate your family as much as possible. Please be aware that the start date could vary one to three weeks depending on the scope of the project, availability of materials, permits, current workload and weather.
(IQ) 11. Does the fence
crew dig out all the old posts and footings?
Typically all corner, gate, and terminal posts will be dug up and reset in the exact same spot. It is standard practice and within AFA industry guidelines to cut line posts below the grade and re-space the new posts. The need is typically determined by the Sales / Design Consultant and will be discussed with you, each job is unique.
(GQ) 12. Will my new
Fence come with a written warranty?
Yes, you will receive a limited warranty in writing covering defects in workmanship for a period of 1 to 10 years depending on the fence and products installed.
(MQ) 13. Should I
consider pressure treated lumber for our wood fence or
We use pressure treated 2x4 rails on all our Fences and 2x6 kick-boards, by request, on most of our Fences, but Hardy Fence will not install pressure treated pickets. In the DFW area, pressure treated "Fence Pickets" have a tendency to warp and/or cup. Hardy Fence is committed to a quality Fence product and, due to this commitment, will not install "pressure treated pickets" in the DFW area.
(MQ) 14. Is it normal to
have different shades of color in cedar pickets?
Give us a call for more details. We're here to help!
Yes, wood is unique in nature and will in turn vary in
shades of color or hue. This is normal and a standard
variance. Please ask your sales / design consultant
about your stain options.
(MQ) 15. What is the
difference between Spruce and Western Red Cedar?
Wood will shrink, warp, check and cup. Western Red Cedar
has key unique characteristics in that it is
dimensionally stable greatly reducing its tendency to
shrink, warp, check and cup and is also naturally
insect/ termite resistant.
(MQ) 16. Why should I
enlist Hardy Fence to be our Contractor of choice?
Simply put, both partners are first-generation fence
builders. We are both extremely committed to your
complete satisfaction. We are determined to have a
superior product line, are both involved in the
development of our reputation, and understand that we
are reliant upon your help to refer friends and family.
Give us an opportunity to work with you - you will not
be let down.
(214) 206-7421 • Dallas | (817) 468-8859 • Arlington | (817) 404-9003 • Fort Worth
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